Install, activate, and capture.

Install checklist

1. Download the latest installer from the ProphyCapture download link.
2. Run the installer as administrator.
3. Enter the license key exactly as shown in the license email.
4. Restart the TWAIN-compatible imaging application after install.
5. Select ProphyCapture from the TWAIN source list.

If the camera does not show

• Confirm the camera or capture card is visible in Windows Camera or Device Manager.
• Close any other app that may already be using the camera.
• Open ProphyCapture from the Start Menu, click Refresh, and select the camera source.
• Unplug and reconnect the camera if Windows recently updated drivers.

If the TWAIN source does not appear

• Confirm the imaging application is 32-bit and supports TWAIN sources.
• Run the installer again as administrator to repair the TWAIN data source install.
• Restart the imaging application after reinstalling.
• Open a support ticket if Twacker 32 can see ProphyCapture but the imaging app cannot.

If activation fails

• Check for extra spaces before or after the license key.
• Confirm the PC has internet access to https://prophycapture.com.
• If the license was used on another workstation, submit a ticket and request an activation reset.
• Include diagnostics from the ProphyCapture app when possible.